Trustee Plus Wallet Review 2025 | Is This Crypto Wallet and Card Safe to Use?

This post is also available in: Português

Crypto users want one thing: to spend crypto like money. Trustee Plus promises exactly that with the Trustee Wallet. It bundles a custodial wallet, a Mastercard-style card, and Euro support in a single app called the Trustee Plus Wallet.

However, top user reviews show a split experience. Many praise the app. Many others complain about blocked funds and slow support. So this review will show both sides, so you can decide.

What Is a Trustee Wallet and Card?

Trustee Plus is a European crypto-finance app that combines a custodial wallet, fiat account, and Mastercard-branded payment card in one ecosystem. It was developed by Trustee Global UAB, a Lithuania-registered virtual asset company operating in compliance with EU standards.

The goal is simple: make cryptocurrencies as practical as cash. Users can buy, hold, exchange, and spend digital assets within the same interface. The app handles the conversion from cryptocurrency to euros in real-time, allowing you to pay with cryptocurrency anywhere Mastercard is accepted.

Unlike decentralized wallets, Trustee Plus is fully custodial. That means your coins are stored in the company’s managed infrastructure rather than your personal blockchain address. This design simplifies onboarding and recovery but also requires trust in Trustee Global’s operations and compliance standards.

From within the app, you can:

• Buy crypto instantly using a debit or credit card.
• Swap between tokens (BTC, ETH, USDT, USDC, and ERC-20 assets) without leaving the platform.
• Send or receive crypto and fiat through integrated IBANs (available in selected European countries).
• Top up your Trustee Card with crypto or EUR and spend it globally.
• Withdraw cash from ATMs worldwide in euros.

The wallet operates under a unified dashboard. All balances, crypto and fiat, appear side-by-side, and every transaction shows its euro equivalent. This gives users a clear picture of their actual spending power without switching apps.

The Trustee Card is both virtual and physical. You can add it to Apple Pay or Google Pay, use it for e-commerce, or manage it directly from the app. The conversion from crypto to fiat happens instantly at the moment of payment, creating a seamless experience that resembles a neobank rather than a traditional exchange.

For security, Trustee Plus employs identity verification (KYC), two-factor authentication, and on-chain monitoring to meet its Anti-Money Laundering (AML) obligations. Every new card user must verify their identity before unlocking full functionality.

In essence, Trustee Plus is trying to merge crypto convenience with real-world usability. It’s a one-stop platform for traders, travelers, and anyone wanting to spend crypto in everyday life without constantly cashing out through an exchange.

Company Background: Trustee Global UAB

Trustee Global UAB (Trustee Plus Wallet) is registered in Lithuania under company code 306099031. The address listed publicly is in Šiauliai, Lithuania. Lithuania is a popular EU base for virtual-asset companies. So the jurisdiction is better than an unknown offshore setup. But the company is still young, has a small team, and doesn’t publish a proof-of-reserves report. Therefore, users should treat it as a fintech, not as a bank.

Trustee Wallet Plus Features at a Glance

This mix makes Trustee Plus attractive to users who actually spend crypto, not just hold it.

Trustee Card: How It Works

The card is the main selling point. You top it up from your crypto wallet. The app converts crypto to EUR. Then you pay anywhere Mastercard is accepted. You can also link it to Apple Pay or Google Pay. That gives it the same user flow as neobanks. But limits depend on your verification level. Unverified users will see lower limits or may not get the card at all. So completing KYC early is smart.

User Experience and Design

The Trustee wallet app itself is good. The UI is clean. Balances are clear. Card controls are easy. Notifications work. Because of that, positive reviewers often say “works like a bank app.” However, when something goes wrong, a good UX cannot fix slow support. That’s why negative reviews feel very negative: users get stuck with frozen money and no instant chat solution.

Security and Regulation

Trustee Plus says it complies with Lithuanian and EU rules. It runs KYC, monitors transactions, and uses internal custody. But there are two important points:

• No user-held private keys. So you cannot rescue your coins if the platform locks you out.
• No public insurance. So you should not park life savings here.

So the best practice is: use it as a spending wallet, not as deep cold storage.

What Happens if Trustee Wallet Goes Bankrupt

It’s important to understand that the Trustee Plus Wallet is a custodial service, meaning the company holds your digital assets on your behalf. According to Trustee Global UAB’s Terms of Use, your funds are not protected by any deposit guarantee scheme, unlike money stored in traditional bank accounts. The company states that user assets are kept separate from its operational accounts, but there’s no full guarantee that they could be recovered if the Trustee Global UAB became insolvent. In such a scenario, users would likely need to file a claim through insolvency proceedings, and recovery would depend on how well those assets were segregated and documented. Trustee may also rely on third-party custodians, which introduces additional counterparty risk. In short, while Trustee offers convenience and integrated crypto services, users seeking maximum control should always consider using a non-custodial wallet, where they alone hold the private keys.

SmartOptions Note: Always verify a platform’s custody terms and regulatory status before storing large amounts of crypto on any custodial wallet or exchange.

Privacy & Data Handling

When using the Trustee Plus Wallet, it’s important to note how your personal data is handled. According to their Privacy Policy, Trustee Global UAB collects and processes user information (including identity documents, financial transaction data, and wallet activity) for regulatory compliance, service provision, and internal analytics. While the policy states that the operator is authorised in Lithuania, it does not imply automatic data protection equivalence to banking-level confidentiality in all jurisdictions. Users should be aware that by using the service, they accept that their data may be transferred, stored, or processed outside their home country, and that “custodial” crypto wallet services inherently carry data as well as financial risk. In short, Trustee offers a convenient integrated wallet and card service, but if your priority is maximal privacy or minimal third-party exposure, you might consider a non-custodial wallet instead.

Supported Assets and Fiat

Trustee Plus supports major coins: BTC, ETH, USDT, USDC, and common ERC-20 tokens. That covers most daily needs. Fiat is Euro-first. That makes sense for EEA users. IBAN is available only after verification and only in certain countries. Swaps are instant, but some users reported higher commissions in specific operations.

Key Pricing & Trade-Fees

• The swap/exchange fee for cryptocurrencies is claimed at 0.5%.
• For stablecoins, the fee is cited as 0% (i.e., no commission) when swapping between them.
• On their “how-fees-are-calculated” page, they emphasize “no hidden fees” for top-ups and fiat withdrawals (via card) in some cases.
• For example, converting USDC to EUR shows “0.5% exchange fee for cryptocurrencies and 0% for stablecoins.”

Experience and Reviews

SmartOptions Test Results and Support Experience

To ensure we could give our own evaluation, we installed and tested the Trusty Wallet ourselves. The installation process was smooth and intuitive. The app connects easily, and sending coins worked without any issues. When we reached out to customer support, we received an answer within five minutes, which is impressive compared to industry averages. The responses were clear, polite, and directly addressed our questions. Interestingly, when we stopped replying, the agent closed the conversation professionally and even sent an evaluation form, showing that their support workflow is well-organized.

However, one thing did stand out: when we asked about the company’s size and number of employees, the agent declined to answer. That is unusual because transparency about the company structure should be a straightforward matter. In our view, customers deserve to know who they are dealing with.

Overall, our own experience with the app and support was positive and responsive, though we would prefer more openness about the company’s scale and staffing.

Real vs Fake Reviews: About Negative and Online Manipulation

Before we dive deeper into the user experience, it’s important to mention something that often gets overlooked: not all online reviews can be trusted. Over the years, we have seen plenty of examples where competitors or internet trolls manipulate public perception with fake reviews. Sadly, this is becoming a common practice, especially on platforms like Trustpilot, where creating new accounts and posting misleading feedback is incredibly easy. Therefore, when evaluating a wallet or crypto service, it’s essential to look beyond the noise and focus on verified experiences, transparent communication, and direct testing.

What Users Say

When we checked the most visible reviews (Trustpilot, TradersUnion, and Reddit), three things stood out:

1. Experience is polarized. About half of the users love the app and card. Almost half report problems.
2. Most issues happen during AML/KYC checks. Funds get held when the source looks risky.
3. Support is not always fast. Several users said they waited days or weeks for answers.

Based on our findings, we believe that Trustee Plus is most effective for clean, verified, and ordinary payments. It works worst for casino payouts, P2P from unknown sources, and unverified accounts.

AML and “Risky” Sources

This was the biggest missing piece. Several 1-star reviewers said:

• Their funds were blocked after they received money from casinos or gambling sites.
• Their accounts were frozen until they sent more documents.
• They were told to withdraw and close with extra fees.

So this needs to be clear:
Trustee Plus applies strict AML. If the source of funds looks risky, it may freeze the transfer and ask for proof. That is legal from their side, but users hate surprises.

Therefore, this wallet is better for salary-like transfers, everyday buys, and standard crypto deposits. It is not ideal for “grey” or unclear flows.

User Reviews and Reputation Trustee Plus Wallet (Cross-Checked)

Positive themes

• App works as advertised for verified EU users.
• Card payments and GPay work.
• The interface is simpler than the exchanges.
• Some users claim that conversion fees are lower than those of the best crypto exchanges.

Negative themes

• High share of 1-star reviews on Trustpilot.
• Long AML checks for “unusual” incoming funds.
• Account closure or forced withdrawal with added fees.
• Support replies that repeat “please wait” without clear timelines.
• A few users felt certain nationalities were screened more strictly.

This is why SmartOptions refers to this as a convenience wallet with risk, rather than a universal solution.

Pros and Cons of Trustee Plus

Pros

• EU-registered company in Lithuania.
• Wallet and card in one app.
• Apple Pay and Google Pay support.
• Good mobile design for beginners.
• Real utility: pay merchants with your crypto.

Cons

• Custodial: no control of private keys.
• Many complaints about frozen funds during AML.
• Fees can be higher than expected in some flows.
• Support is not always fast.
• Regional availability and features differ.

Essential Points for User Choice

These are the items a user must check before depositing:

1. Your country: confirm card and IBAN are available for your location.
2. Your source of funds: casino, gambling, or unclear P2P may trigger holds.
3. Your limits: check daily and monthly caps after KYC.
4. Your fees: test a small swap or cash-out first.
5. Your risk tolerance: Remember, it is a young, small company.

If all five look good for you, the wallet can be useful.

Comparing Trustee Plus to Other Wallets

If you’re exploring other wallets that combine crypto storage with real-world payment options, check out our latest comparison of the Best Crypto Wallets in 2025. It lists top-performing wallets, including non-custodial and DeFi options, helping you find the right balance between flexibility, control, and ease of use. This is the ideal point in your research to compare Trustee Plus with other trusted wallets before deciding where to keep your funds.

SmartOptions Verdict on the Trustee Plus Wallet

Trustee Plus offers something people want: crypto that you can actually spend. The app is tidy, the card is useful, and the EU base is a plus. Yet, the review landscape is too polarized to ignore. Still, the wallet is custodial, the company is small, and public reviews show many complaints about AML holds and delayed withdrawals. Too many 1-star reviews mention blocked money. That makes this service unsuitable for users who need instant, no-questions-asked liquidity.

In our own test, the app installed fast, transfers worked, and support replied in about five minutes during workdays, which is better than most crypto services in this niche. So, our rating is 3.5/5. You can use it as a spending bridge, not as your primary savings account. And if you want to grow those funds instead of just spending them, check our guide to The Best Crypto Signals on Telegram for you.

The feedback from our readers is important to us. Leave your feedback or questions in the comments.